Wisconsin Historical Foundation

Job Description

Date: April 2024  

Position: Web Manager
Reports to: Lead User Experience Designer

Introduction  

The Wisconsin Historical Foundation is a nonprofit organization which exists to advance the mission of the Wisconsin Historical Society, a state agency which connects people to the past by collecting, preserving, and sharing stories. 

Who We Are:

The Wisconsin Historical Foundation exists to support the Wisconsin Historical Society and further their mission of collecting, preserving, and sharing history. As a 501(c)(3) tax exempt organization, the Foundation receives grants and private contributions benefiting the Society, administers the membership program and provides marketing and communications services for the Society.

This role will be expected to uphold the Society’s core values:

• Embrace a spirit of service.
• Engage our expertise.
• Spark enthusiasm.
• Cultivate inclusion.
• Exceed expectations.
• Think big and grow with purpose.

Position Purpose  

This position provides management and administration of the WHS web presence, forms, online exhibit platforms, digital galleries, and certain other digital content with internal and statewide impact. It is responsible for the development, web content editing, design standards, and brand management of website and forms related projects. This role is part of a fast-paced, in-house Wisconsin Historical Foundation team that includes marketing, public relations, social media, web and development professionals who work in collaboration to grow awareness of the Wisconsin Historical Society portfolio. The Web Manager will also participate on an internal, cross-functional digital experience team that contains members of both marketing communications and IT.

This position is required to have strong knowledge of IS systems in forms management and will serve as the primary business process liaison, subject matter expert, and program lead and manager for the new wisconsinhistory.org Web CMS, Wordpress intranet and public sites, and low-code forms and automation solutions such as AccessGov, M365 tools, and Asana. This position is responsible for learning the operation of and training others on the use of the Web CMS, WordPress, and forms programs and applications. This position will work with organization-wide staff, management, service providers, internal IS support groups, and consultants in the operation and maintenance of IS systems and programs. Other duties include, but are not limited to, development of policies and procedures, performance metrics, auditing, and providing continuous improvement support. The position requires an extensive, comprehensive knowledge of project manager and leadership concepts, and business analysis and improvement concepts, principles, and best practices.

The Web Manager serves as liaison to other department functions and as such, may provide guidance to other staff that participate in website and forms design and maintenance. Further, this position works cross-functionally on a wide variety of initiatives and programs, including: communications, marketing, design, customer service, research, and strategic planning and reporting. It requires knowledge and expertise in business process analysis, Internet information systems, project management, marketing, communication, and graphic/web design. This position may receive day-to-day direction from business areas on approved project and work assignments.

Primary Duties

1. A.                  Provide evaluation, consultation, leadership, and coordination of the delivery of website solutions to meet internal and external business needs. (35%)

• Work with customers to define/refine business processes and recommend solutions to utilize internet and electronic based communication tools to better manage services and communicate with internal and external stakeholders, including the public.
• Develop high-level project proposals including scope, business requirements, timelines, resource requirements, including costs, and success factors.
• Monitor ongoing projects to ensure milestones and goals are met, keep stakeholders updated on progress, and provide specialized guidance to project/program teams.
• Partner with technical teams and program areas to develop strategies and project management plans for the implementation of new or enhanced website services.
• Maintain and grow knowledge of current standards and use of new technology, including video and audio streaming, mobile responsiveness, and social media.
• Act as a liaison and project coordinator between WHS or third-party vendor technical teams and website stakeholders.
• Create and manage a mechanism to assess the effectiveness of the organization’s website solutions and propose and implement improvement opportunities.
• Develop and implement training and references materials to ensure compliance with accessibility and forms management regulations.

1. B.                  Provide technical and content support for content for Historical Society websites, including those developed by 3^rd parties. (25%)

• Develop and implement processes for auditing and improving the accuracy and relevancy of website content, provide stakeholders with recommended changes or solutions to limit downtime or audience confusion.
• Support design and technical guidance to program areas on the administration of their web content using standard web templates and widgets.
• Work with program areas and content owners to capture basic needs and requirements to enhance or modify, existing websites, including creating automated digital workflows.  Route requests for template customizations or custom content edits through the Digital Experience team for consideration.
• Research, develop, test, and implement tools, templates and techniques that enhance usability and navigation based on program area requirements and needs.
• Identify training needs for program staff as it relates to web content authoring using Web Content Management Systems.
• Approve authoring and approval level access for assigned websites.

C.         Serve as project manager responsible for the development and coordination of activities related to WHS’s other digital platforms including forms management systems, Digital Asset Management System public interfaces, web galleries and portals, and other related business improvement projects. Act as business process liaison with internal and external stakeholders, partners, vendors, and contractors. (25%)

• Serve as the product owner for all supported web form tools. (ActiveCampaign, Asana, AccessGov, Microsoft Forms)
• Serve as liaison between DAMS product owners and Digital Experience team for web portals, galleries, and exhibits.
• Own processes to ensure Brand and User Experience standards are in place and maintained across all digital experiences before new content is published.
• Develop, communicate, and continuously improve web forms implementation and governance documents.
• Provide training and guidance to WHS employees on the use of web forms or other form development techniques.
• Review, revise, or develop form management standards, policies, procedures, and governance documents to ensure that agency content forms adhere to organizational and regulatory standards including accessibility standards.
• Consult with program areas on requirements on the design and implementation of new content and forms or modifications to existing content and forms.
• Review and identify forms and related processes that may benefit from transitioning from manual to automated/digital format.
• Act as a liaison between WHS or third-party vendors and program areas on available technology solutions for automation of WHS forms and processes using document and asset management systems or similar solutions.
• Communicate availability of new or modified forms with impacted parties as appropriate.
• Develop and implement processes for auditing and improving content and forms development and implementation, provide stakeholders with recommended changes or solutions to increase effectiveness of the Digital Experience program within WHS.
• Perform advanced systems analysis to determine the automation needs of the utilized forms management programs. Independently work with a large number of users and others in the department and enterprise to determine automation needs, systems requirements, and design.
• Establish and lead a content management council comprised of organization wide stake holders to facilitate discussion on system issues and established best practice models.

D.         Provide communication and design support. (10%)

• Create, design, edit, proof, and maintain content for internal and external communications, Inside, presentations, and customer service tools.
• Design and maintain materials for internal and external communications, the internal web interfaces, presentations, and customer service tools.
• Assist with the coordination and planning of events.
• Coordinate survey and reporting responses as assigned.

E.         Complete other duties as assigned

• Lead and participate in continuous process improvement projects for assigned program areas.
• Participate on internal and external committees and workgroups as assigned.

Knowledge, Skills and Abilities

• This position requires a minimum of an associate's degree in a related field, such as computer science, computer applications, management and information systems, or equivalent experience.
• This position requires a minimum of 1 – 3 years of professional experience.
• Excellent communication skills.
• Customer service and interpersonal skill.
• Ability to prioritize and meet deadlines.
• Research skills.
• Organizational skills.
• Proficiency with the AccessGov Platform a bonus.
• Expertise in web content management systems, Adobe Creative Suite.
• Expertise in publishing content an internet and intranet.
• Expertise in Microsoft Office products and web/forms development.
• Expertise in the use of internet tools and technologies.
• Knowledge of current and emerging industry standards for Internet and wireless technology uses.
• Knowledge of IT application development methods and techniques.
• Knowledge of 508 accessibility and other related compliance regulations.
• Knowledge of forms development methodology and tools.
• Knowledge of project management principles.

Compensation and Benefits

This is a full-time non-exempt position eligible for the Wisconsin Historical Foundation’s benefits package including health, dental and vision insurance; competitive retirement plan including employer match and generous paid time off and paid holiday policy. The preliminary budgeted compensation for this position is $61,800 - $68,700, and will be dependent upon qualifications and experience, and also includes participation in the Wisconsin Historical Foundation’s annual incentive compensation plan (a board-approved annual bonus program based on team performance and metrics).

Hybrid Workplace

This position is eligible for hybrid or remote work. The team member is required to attend monthly planning meetings in-person, as well as the occasional staff-wide retreats and gatherings.

How to Apply

To apply, please send a cover letter and resume to Erika Flaherty at erika.flaherty@wisconsinhistory.org, or mail them to Wisconsin Historical Foundation, ATTN: Erika Flaherty, 816 State Street, Madison, WI 53706. Applications accepted until May 22.

Direct inquiries to Erika Flaherty at erika.flaherty@wisconsinhistory.org or (608) 261-9590.

The Wisconsin Historical Foundation, a 501(c)3 non-profit organization, is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.